Responsible Gaming at Casino13

Gambling should be entertainment, not a source of stress or financial problems. For most players it is - they deposit amounts they can afford, play for fun, win something or lose and move on. But for a percentage ranging between 1-3% of the population, gaming can become compulsive and harmful.

Casino13 provides concrete tools to maintain control. Not just declarations to satisfy legal requirements - these are active functionalities you can use today, right now, if you feel needing them. Recognizing a problem early is key to addressing it before becoming severe.

Recognize the Warning Signs

Problem gambling rarely manifests overnight. It develops gradually through behavioral patterns that initially seem harmless but then intensify. Here are common signals indicating you might need help:

• Playing with money you can't afford to lose - using rent, bills, grocery money to deposit at casino
• Chasing losses - continuing to deposit after negative session with idea of "recovering" what you lost
• Lying about how much you play - hiding from family or friends how much time and money you spend gambling
• Neglecting responsibilities - skipping work, family or social commitments to play
• Playing to escape problems - using gambling as way not to think about stress, anxiety or depression
• Feeling need to increase stakes - amounts you used to play no longer give same excitement, so you keep raising
• Irritability when not playing - feeling nervous, anxious or depressed during periods when you can't play
• Failed attempts to stop - you've tried multiple times to reduce or quit but can't

If you recognize three or more of these signals, it's worth stopping and reflecting seriously. Doesn't necessarily mean you have full-blown addiction, but that you're heading in a risky direction.

Tools Available on the Platform

Casino13 offers several functionalities to manage your play. All accessible in the "Responsible Gaming" section of your account. No need to contact support, you activate them directly in few clicks.

Deposit Limits

Set maximum you can deposit in 24 hours, 7 days or 30 days. Once the limit is reached, system automatically blocks further deposits until period resets. Example: you set €200 weekly. You deposit €150 Monday and €50 Wednesday. If you try depositing again before next Monday, transaction gets refused.

Limits become effective immediately but can't be raised for 7 days. You can only lower them. If you set €200/week and want to raise to €300, you must wait 7 days from when you activated the limit. This cooling-off period prevents impulsive decisions made during negative sessions.

Loss Limits

Similar to deposit limits but calculates net losses. If you set €100 maximum weekly loss, system tracks deposits minus withdrawals. When net loss reaches €100, you can't play more until weekly reset. More restrictive than deposit limits because considers any winnings you withdrew too.

Session Time Limits

Set how long you can play consecutively. After 1, 2 or 3 hours (you choose), system disconnects you automatically and blocks access for 30 minutes. Forced break interrupts flow and gives time to reflect if continuing is a good idea. Many problem gamblers lose time perception - they start playing and hours later realize they've burned unplanned amounts.

Reality Check

Periodic popups appearing every 30-60 minutes showing how long you've been playing and how much you've deposited/lost in current session. A visual reminder momentarily interrupting game to make you aware. You can disable it but by default it's active for all players.

Temporary Self-Exclusion

Lock your account for determined period: 24 hours, 7 days, 30 days, 3 months, 6 months. During exclusion you can't access, deposit, play or withdraw. Account gets completely "frozen". At expiration you receive email asking if you want to reopen or extend exclusion period.

Use this when you feel needing serious break. Not a sign of weakness but of awareness and self-control. Better stopping voluntarily for a month than continuing in spiral and losing amounts taking years to recover.

Permanent Self-Exclusion

The nuclear option. Closes account forever without reopening possibility. Use this functionality only if you're certain gambling is a serious problem for you and you don't want access to any online casino anymore. Once activated, it's irreversible. Support can help with procedure but can't undo permanent exclusion once confirmed.

Self-Assessment Test

Answer honestly to these questions. Nobody will see them except you, so there's no reason to lie:

1. Have you ever played more money than you could afford to lose?
2. Have you ever needed to borrow money to gamble?
3. Has gambling ever caused problems in your family or relationships?
4. Have you ever skipped work or school to play?
5. After losing, do you feel strong need to play again immediately to recover?
6. Have you ever lied about how much time or money you spend gambling?
7. Have you ever committed illegal acts to finance gambling?
8. Has gambling caused you physical or mental health problems?
9. Do you feel irritable or anxious when you can't play?
10. Have you tried to stop or reduce but couldn't?

If you answered yes to 3 or more questions, we strongly recommend seeking professional support. Don't wait for situation to worsen.

Where to Find Help

Specialized organizations exist offering free and confidential assistance. You don't have to face the problem alone.

International Organizations

• Gamblers Anonymous (GA) - Support groups following 12-step model similar to Alcoholics Anonymous. Regular meetings where you share experiences with people facing same problem. No need to book, just show up. Meetings are confidential and free.
• Gambling Therapy - Online international support, forum, live chat with counselors, educational materials in multiple languages
• BeGambleAware - UK-based charity offering confidential support, online tools, and treatment referrals
• National Council on Problem Gambling (NCPG) - US-based organization with 24/7 helpline: 1-800-522-4700

Professional Treatment

Problem gambling responds well to professional intervention. Cognitive-behavioral therapy (CBT) has proven effective in treating gambling addiction. If self-help tools aren't enough, consider consulting a therapist specializing in addiction. Many offer online sessions making access easier.

Information for Family Members

If someone close to you has a gambling problem, your support matters but you need to know how to offer it without worsening the situation.

What to Do

• Talk calmly, without accusing or judging. Guilt pushes many problem gamblers to close up further
• Encourage seeking professional help. Offer to accompany to first appointment
• Assist in temporary financial management if necessary - take control of cards, accounts, to prevent easy money access
• Educate yourself about the problem. The more you understand gambling addiction, the better you can support

What Not to Do

• Don't cover debts unconditionally. Paying off losses without person addressing underlying problem enables behavior to continue
• Don't preach or moralize. "I told you so" doesn't help anyone
• Don't obsessively monitor every movement. Balance between support and suffocating control is delicate
• Don't neglect your wellbeing. Living with someone having addiction is stressful - seek support for yourself too if needed

Prevention: Playing Safely

If you don't have a problem (yet) but want to ensure not developing one, follow these guidelines:

Establish Budget and Stick to It

Before depositing, decide how much you can afford to lose. Not "how much you want to win" - how much you're willing to lose. Only use money you don't need for essential expenses. Once that budget is exhausted, stop. Don't reload to "recover", don't borrow, don't use credit card hoping to repay later.

Don't Play Under Influence

Alcohol and drugs alter judgment. What sober would be unreasonable bet, drunk seems like genius idea. Many of worst gaming sessions happen after few drinks too many when inhibitions drop and self-control vanishes.

Don't Play to Escape Problems

If you feel depressed, anxious, stressed - gambling solves nothing. Can give temporary relief because it distracts, but problems are still there when you stop, often aggravated by financial losses. Address stress causes directly instead of using gaming as escape.

Maintain Other Interests

Gambling should be one of your hobbies, not the only one. If all your social life and free time revolve around gaming, it's a red flag. Maintain friendships, sports activities, cultural interests having nothing to do with casino or betting.

Take Regular Breaks

Don't play every day. Take week breaks periodically to "reset" and verify you can be without. If the idea of not playing for a week creates anxiety, maybe it's time to reassess your relationship with gambling.

Minor Protection

Casino13 doesn't allow registrations of people under 18 years old. The system checks birth date during registration and automatically rejects anyone without legal age. During KYC verification we check ID document to confirm age.

If you have children, protect your devices with strong passwords. Don't leave credit cards saved in browsers or apps where children or adolescents can access them. Consider using parental control software blocking gambling sites if you share computer with minors.

If you discover a minor created account using false or stolen identity, contact us immediately. We'll close the account and return any deposits.

Our Commitment

Casino13 takes social responsibility seriously. We train customer support staff to recognize signs of problem gambling. If an operator notices concerning behaviors - frequent and high deposits, insistent requests to raise limits, messages indicating distress - they can flag it to compliance team who contacts player to offer help resources.

We don't do aggressive marketing toward vulnerable players. No promotional emails to those in self-exclusion, no special offers to "win back" players who voluntarily closed account. We respect the decision of those choosing to stop.

We collaborate with industry organizations to constantly improve responsible gaming standards. We participate in training programs, adopt shared best practices, financially contribute to problem gambling research.