About Us - Casino13

Casino13 is an online gaming platform focusing on three pillars: transparent rules, content variety, and payment reliability. Operational since 2019, the casino has built a base of regular players primarily across Europe, with particular focus on markets where player needs are specific and different from other regions.

The philosophy is simple - no exaggerated promises, no hidden clauses in bonuses, no unexplained delays on withdrawals. When you deposit you know exactly what you get, when you win you know exactly when you'll see money in your account. Not glamorous but it works, and long-term this consistency matters more than flash promotions that turn out to be impossible wagering traps.

What Sets Us Apart in the Market

The online gambling sector is crowded. Every month new casinos pop up with eye-catching graphics and astronomical bonuses. Most close within two years or get acquired by larger conglomerates. Casino13 took a different road: sustainable growth instead of aggressive expansion.

Licensing and Regulation

We operate with international license requiring regular audits on RNG (Random Number Generator), player fund protection, and AML (Anti-Money Laundering) policies. Every quarter independent entities check that games pay according to declared percentages and that player funds are segregated from operational funds. We can't touch your money to pay salaries or marketing - it's in separate accounts specifically for player payouts.

Partnerships with Certified Providers

We collaborate exclusively with certified software houses having proven track records. Pragmatic Play, NetEnt, Evolution Gaming, NOVOMATIC, Microgaming - names that in the industry mean quality and fairness. You won't find slots from unknown providers with suspicious RTPs or opaque mechanics. Every game on the platform has certification from labs like eCOGRA or iTech Labs testing thousands of rounds to verify result randomness.

The Technology Behind the Platform

Casino13 runs on cloud infrastructure with geographically distributed servers guaranteeing optimal loading speed regardless of where you play. When you click on a slot, the game loads in 2-3 seconds even with mediocre mobile connection because files are served from CDN (Content Delivery Network) with nodes across Europe.

Data Security

All sensitive data - personal information, payment details, transaction history - gets encrypted with SSL 256-bit standard. It's the same level used by banks and financial institutions. Passwords never get saved in plain text but hashed with one-way algorithms, so even system administrators can't see them. If you forget password the only way is resetting it, not recovering it, because technically no "readable" version exists saved anywhere.

Multi-Device Compatibility

The platform is developed in HTML5, so it runs natively on any device with modern browser. Windows desktop, Mac, Android smartphone, iPhone, tablet - the interface adapts automatically to screen size. No need to download apps or additional software, everything runs in browser. This simplifies updates and maintenance - when we add new games or fixes, users see them immediately without needing to download patches.

Customer Support: How and When

Support operates primarily via live chat, active from 8:00 AM to 2:00 AM CET. Operators speak English fluently and have full backend access, so they can resolve most issues directly without needing to escalate to technical departments. Average response times under 3 minutes, even during evening peaks when traffic is high.

For non-urgent matters there's email support at [email protected]. Response guaranteed within 24 business hours, but usually much faster - average 4-6 hours. Email is preferable for complex issues requiring screenshots, documents or articulated explanations that would become awkward in live chat.

Supported Languages

The site and support are available in Italian, English, German, Spanish and Portuguese. The interface automatically detects browser language and adapts, but you can always change it manually from top menu. This is important for Italian players abroad or foreigners residing in Italy - the experience remains fluid regardless of language preference.

Commitment to Responsible Gaming

Gambling can become problematic. Not all players develop it but for those with predisposition, 24/7 easy access of online casinos amplifies risk. Casino13 takes this aspect seriously and provides concrete tools beyond facade declarations many competitors put just to satisfy regulatory requirements.

Self-Control Tools

Every player can set daily, weekly or monthly deposit limits. Once activated, the system automatically blocks deposits exceeding the established cap. Limits become effective immediately and can't be raised for 7 days - only lowered. This cooling-off period prevents impulsive decisions made after negative session.

There's also temporary self-exclusion option - you can lock your account for periods ranging from 24 hours to 6 months. During exclusion you can't access, deposit or play. At expiration the system sends email asking confirmation if you want to reopen or extend exclusion. For severe cases there's permanent self-exclusion closing account definitively without reopening possibility.

Collaborations with Specialized Organizations

We link and support organizations offering free and confidential assistance to those with gaming problems. These provide professional counseling, support groups and recovery programs. There's no shame in asking for help - problem gambling is a recognized condition responding well to timely intervention.

Where We're Heading

The online gambling market evolves rapidly. Five years ago mobile represented 30% of traffic, today it exceeds 70%. Player expectations change - they want instant payments, intuitive interfaces, bonuses without too many restrictions. Casino13 invests constantly to stay competitive.

New Features in Development

We're testing integration with advanced crypto payments beyond Bitcoin - Ethereum, Litecoin, USDT for those wanting stability without volatility. Requires specific infrastructure to handle different blockchains and automatically convert to EUR for gaming balance, but advantages in speed and privacy terms are significant.

There's also a pilot project for multiplayer tournaments where players compete in real-time on identical slots with equal virtual balance for everyone. Winner is who accumulates most wins in 10 minutes. Changes dynamics compared to classic tournaments based on maximum multiplier and adds social element missing in standard online gambling.

Game Catalog Expansion

We add about 20-30 new titles monthly. Not all stay - if a slot has low engagement after 3 months we remove it to avoid catalog becoming too scattered. Better 2,500 curated games than 5,000 where half nobody ever plays. We constantly monitor which providers and mechanics work best with our user base and orient partnerships accordingly.

Transparent Communication

When technical problems occur - slow servers, games not loading, payment delays - we communicate openly. In the site's News section we publish real-time updates on any service disruptions. Much more useful than leaving players wondering if the problem is theirs or the casino's.

Terms and conditions are written in understandable language, not impenetrable legalese. If a bonus has 35x wagering, we explain exactly what that means with practical examples instead of hiding behind vague formulas. This transparency builds trust long-term, even if sometimes it means making explicit conditions other casinos prefer to obscure.

Your Feedback Matters

Casino13 improves thanks to player suggestions. If there's a slot you'd like to see added, a feature that would make the experience better, a recurring problem that irritates you - let us know. We can't implement everything but most frequent requests end up in the development roadmap.

Every quarter we send optional surveys via email to active players. Takes 5 minutes to complete and we often offer small incentives like free spins for those completing the questionnaire. Data gets analyzed and influences decisions on development priorities, future promotions and interface improvements.